ServiceNow domain ITSM architect

Digital pioneer ready to create an impact at scale? Look no further! I'm Masoud Tondkar Head of SA&A TT ITSM, and I'm searching for someone committed to improving experiences and connectivity.

At Telia Company, we are a forward-thinking technology solutions provider with a focus on transforming businesses with cutting-edge IT services and solutions. We’re looking for an experienced and dynamic ServiceNow ITSM Architect to join our team. This is an exciting opportunity for a skilled professional to leverage their expertise in ServiceNow IT Service Management to drive impactful solutions and lead our stakeholders through their digital transformation journeys.

As a ServiceNow domain ITSM architect you will…

You will be responsible for leading the design, implementation, and optimization of ServiceNow IT Service Management (ITSM) solutions. You will work closely with different business units to understand their business needs, architect scalable solutions, and ensure best practices are followed throughout the lifecycle of ServiceNow implementations. This is a role that requires a deep understanding of ServiceNow ITSM capabilities and the ability to translate complex requirements into effective solutions.

You will lead the design and implementation of ServiceNow ITSM solutions, ensuring they align with business needs and best practices. You will provide architectural expertise across Incident, Problem, Change, Request Management, and Service Catalog, collaborating with stakeholders to gather requirements and translate them into scalable, efficient, and secure solutions. Overseeing end-to-end implementations, you will ensure projects are delivered on time and meet business expectations. Additionally, you will mentor junior architects and consultants, manage stakeholder relationships, and conduct workshops and training sessions to enhance internal expertise. Staying up to date with the latest ServiceNow updates and industry trends, you will drive continuous improvements across implementations.

Who we’re looking for

You should have extensive experience (5+ years) in ServiceNow ITSM architecture and implementation, including on-premise installations. A deep understanding of ITSM modules such as Incident, Problem, Change, Knowledge, Service Catalog, and Request Management is essential, along with a strong background in ITIL best practices and ServiceNow ITIL configurations.

You must have proven experience in designing and delivering complex, enterprise-level ServiceNow solutions, as well as the ability to lead cross-functional teams and manage client-facing projects. Strong troubleshooting, problem-solving, and analytical skills are required, along with excellent communication skills to effectively present technical concepts to non-technical stakeholders.

ServiceNow certifications, such as Certified ServiceNow System Administrator or Certified ServiceNow Implementation Specialist, are highly preferred. Fluency in English is required, and proficiency in another Nordic language is a plus.

Additionally, desired skills include experience with ServiceNow integrations such as REST, SOAP, and MID Server, as well as knowledge of Agile and Scrum methodologies. Previous experience with ServiceNow platform development, including scripting, UI customization, or Service Portal, is a plus. Familiarity with ITIL V4, CI/CD pipelines, and SAFe fundamentals will be highly beneficial for success in this role.

We are more than a workplace

Join our inclusive team and collaborate with over 15,000 talented colleagues from around the globe. Recognized as a Climate Leader in the Nordics and Baltics, we're passionate about creating great products and delivering extraordinary customer experiences while always prioritizing sustainability. We believe our people are our most valuable asset, ensuring everyone feels welcome and valued. When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results. If you want to make a real impact, this is the place where you belong. 

Ready to make better happen?

We´re looking forward to your application by 2025/04/30. Please apply through our recruitment system to keep your data safe, as we can’t accept resumes via email. Required security clearance and background checks will be performed.

Got questions? Please reach out to masoud.tondkar@teliacompany.com

Join us and let’s make better happen – together!