Business unit Parts and Field Service (P&FS) is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them. 

We are now seeking a dynamic Field Service Resource Planner to join our Marine Agreements Resources team. This role is offered as a permanent contract, and the selected candidate will be based in Finland, Poland, Hungary, or the UK. 

This position will report to Andrea Tejada, Team Leader Field Service Planning, based in Panama. To facilitate collaboration with colleagues in various time zones worldwide, this role demands a high level of adaptability regarding working hours. Therefore, we offer highly flexible remote work opportunities.

What will you be doing?

The P&FS Marine Agreements Resource team oversees Field Service resourcing for two extensive maintenance agreements with Marine customers. As Field Service Resource Planner, you will play a crucial role in optimising the utilisation of our Field Service personnel, ensuring that the right resources with the right competencies are available and assigned to service jobs when needed.

Your responsibilities for the role include, but are not limited to: 

• Booking resource requests for Field Service work orders using the Planning Board.
• Coordinating visas, medicals, travel, and other logistics to ensure optimal use and availability of Field Service personnel.
• Maintaining confidentiality of personnel details.
• Assisting the Operations Coordinator by providing regular feedback from completed jobs.
• Supporting the booking of training sessions for Field Service personnel.
• Maintaining the Field Service resource planning tool.
• Ensuring all information is up to date in the Professional Skills Management tool.
• Balancing the workload and utilisation of personnel.
• Communicating with relevant internal stakeholders.
• Collaborating with other departments (CAC, CM, Sales, etc.) to ensure excellent service delivery to customers.
• Adhering to the company’s Quality, Health, Safety, and Environmental guidelines.

The below will enable you to succeed in this role:

• BSc in Engineering, Administration, or a related field, or qualifications gained through work experience.  
• Experience in Field Service or Service Delivery related roles.
• Exceptional administrative, organisational, and time management skills.
• Understanding of technical terminology and the scope of service jobs to ensure accurate resource allocation.
• Ability to work independently with a self-directed approach.
• Service-oriented, friendly, and helpful approach, with excellent communication skills.
• Cultural awareness and ability to work in a global and virtually led team.
• Proficient English language skills are required, Finnish language skills are advantageous.

What we offer:

In the Marine Field Service Cruise Agreements team, you will be part of a global, innovative, and customer-driven organisation, working with cutting-edge technologies. We offer excellent opportunities for competence development, supporting you in your professional growth. Continuous improvement is actively encouraged and pursued, enabling you to enhance of our ways of working through your expertise and passion for development. Career opportunities are always available, with ample room for growth within the organisation.

Contact & next steps:

Are you still wondering if you should apply and would like to get something clarified? Please reach out to Field Services Coordinator, PBL Juhana Virtanen via email at juhana.virtanen@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.

Application deadline: 02/03/2025 at 23:59 EET

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

All new Wärtsilä employees in Finland will attend occupational health checks, including drug tests/screenings. When a person is located outside of Finland, the country's legislation is followed.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18 000 professionals, in more than 200 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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