WithSecure™ protects businesses all over the world from modern threats. We do this through a Co-security approach born from first-hand knowledge that no one can solve every cyber security problem alone. Every single day, our diverse, growing team fights against online extortion, threats to national infrastructure, the unlawful spread of sensitive information, and everything in-between. The best part about working for WithSecure is our people! We are a community of dedicated and passionate professionals that take workplace happiness seriously. If you’re looking for something that’s more than just a job – we’d love to hear from you.

The purpose of the Customer Success Operations Director is to revolutionize processes, systems, WithSecure data-driven strategies that enhance customer success team efficiency, ensuring seamless product adoption and expansion (upsell), customer satisfaction, and retention with positive impact on WithSecure NRR.

Key Responsibilities

•Leading the Data & Operations team

•Own, develop and analyze customer data to drive insights for health, retention and upsell opportunities through AI and ML.

•Streamline and scale customer success processes for efficiency and growth towards full automation.

•Manage CS tools and systems, ensuring accurate customer health tracking.

•Collaborate cross-functionally to improve the overall customer experience and NRR

•Implement reporting and metrics to forecast renewals and minimize churn.

What are we looking for?

•Deep understanding of data, AI and automation technology

•Superior drive and collaboration skills

•Excellent transformational leadership abilities

•SaaS business model understanding

What will you get from us

A diverse, flexible, and supporting environment where you can learn from world-class cyber security professionals and play a key role in enhancing the capabilities of WithSecure’s innovative cyber security products and services.

Join us, and you’ll get the chance to work in an environment where we also appreciate that great ideas often come from a well-timed reboot, whether it’s with coffee, tea, table tennis or just a good chat!