Do you want to be part of building the European leader in Enterprise Service Management Software, and work in a culture that inspires you to constantly grow? At Matrix42 you can!

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks.

We deliver the Cloud Your Way, meaning you choose how to consume our technology: public, regional or in your datacenter, all with a compelling total cost of ownership 

We are now looking for a Jr. Support Specialist for our Service Desk, so if you're passionate about providing exceptional customer support and thrive in a dynamic, fast-paced environment, read on!

In our Service Desk we provide services for our global customers. As a Support Specialist you will be working in a versatile, variable, and wide role making sure that our customers' every-day work runs smoothly. As part of your daily tasks you investigate, research, and solve different kinds of technical support cases related to Efecte products and cloud platform, co-ordinate incident investigation, guide customers and take care of customer communications.

In this role you will have the possibility to work with all our customers from different countries. Fluent written and spoken Finnish or Polish and English skills are needed in this role, German and/or Swedish skills are a plus.

Role requirements:

• You enjoy customer facing role, are a good listener and have a brave and positive attitude
• You have a solution-oriented mindset and capability to prioritize your tasks when needed
• You are a self-starter, highly motivated, have strong people skills and collaborate effectively both individually and in a team
• You are a fast learner and willing to grow
• You communicate fluently both in writing and verbally in either in Finnish or Polish and English
• Problem solving is one of your core strengths
• You have some experience in IT support tasks and administering systems e.g. through work, studies or hobbies

A big plus is if you in addition to the above have experience in customer service, have been working in a customer facing role or have experience in IT field.

Why Join Us? 

We offer you an innovative, international, and flexible work environment, a friendly and knowledgeable team, and the tools to balance work and leisure. Here are some of our benefits in Finland:

• Comprehensive occupational health care plan 🏥 
• Edenred Sport and Culture benefit 🎟️ 
• Free use of the gym at the office premises 🏋️ 
• Leisure time insurance 🏖️ 
• Career framework to support your professional and personal growth 📈. 

This role can be located either in Espoo Finland or Lublin, Poland. Remote work is an essential part of our everyday life, but we appreciate highly the magic that happens when we all come together so we work regularly also at the office.  

If you get good vibes after reading all the above, we would love to hear from you! Apply now or 27^th October at the latest and tell us a bit about your career background and why you are motivated to become part of our team. Mikko Rask (mikko.rask @efecte.com) is happy to answer any questions about the role!  

This is us  

We are a diverse team of over 600 professionals spread across Europe, with more than 30 nationalities in more than 14 countries! We care deeply about our people and the work we do. Our culture is built on our strong values, and customer success is our top priority. 🌍  

Start your personal development journey with us! Whether it’s about personal or professional growth, we want you to reach your full potential through personalized goals and a life that you love. We want to do the right things - and do them right! 🌟