Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe, and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

Parts and Field Service Region North Europe is now looking for an enthusiastic and organised Resource Planner, Field Service (FS) North Europe to strengthen and support our skilled FS Resources team. The role is offered as a permanent contract and will be based in Turku, Finland.

What will you be doing?

As Resource Planner in Parts and Field Service Region North Europe, your tasks will revolve around efficient and optimised allocation of our Field Service resources in the Wärtsilä Sweden (WSE, Gothenburg) and Wärtsilä Finland (WFI, Turku) locations. Your focus will be ensuring that the right resources with the right competencies are available and assigned to service jobs when needed, in accordance with customer requirements. You will be actively supporting the Resource Managers in Gothenburg and Turku with day-to-day activities, and act as their stand-in when they are absent.

For this exciting and versatile role, we hope that you are highly organised, with excellent interpersonal skills and a service-oriented mindset. As an ideal candidate, you have a technical background, to enable accurate resource allocation. You also have experience with working in an office environment, resource coordination, and performing administrative duties. You are passionate about your work, an avid collaborator, and eager to grow professionally.

To excel in this role, you have proficient English, Finnish, and Swedish language skills, to ensure that you can seamlessly support and cooperate with the Field Service personnel in both Finland and Sweden.

Your responsibilities for the role include, but are not limited to: 

• Allocating resources for Warranty, Commissioning, and Field Service work for the FS Resources teams in Finland and Sweden, using the assigned request tool.
• Maintaining and closely following up on the resource Planning Board.
• Ensuring optimised utilisation of Field Service resources.
• Fostering close collaboration with other departments (Operation, Sales, Contract Management, Global Field Service) to deliver exceptional service to our customers.
• Continuous interaction with relevant internal stakeholders.
• Providing regular feedback on executed jobs to the Operations Coordinator and the Resource Manager.
• Maintaining confidentiality of personnel details, as appropriate.
• Adherence to Wärtsilä Quality, Health, Safety, and Environmental guidelines.
• Act as stand-in for the Resource Managers in their absence.

The below will enable you to succeed in this role:

• MSc or BSc in a relevant educational field, or relevant work experience to compensate for lack of formal education.
• Proficient English, Swedish, and Finnish language skills, both written and spoken.
• Experience in Field Service or Service Delivery related roles.
• Understanding of technical terminology and the scope of service jobs to ensure accurate resource allocation.
• Strong IT skills, interest in working with different systems, adaptability, and enthusiasm to learn.
• Structured and organised way of working, along with an eye for detail and the ability to juggle multiple tasks at once.
• Proactive, solution-oriented, and resourceful approach to problem-solving, along with eagerness to tackle occasional complex and challenging assignments outside of daily routine tasks.
• Service-oriented, friendly, and helpful approach, with excellent communication skills.
• Drive for the common goal of providing our customers with the best possible service experience. 

Why you & us? 

In this role, you will be part of a global, innovative, and customer-driven organisation. You will be working with cutting-edge technologies in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as excellent opportunities for personal and professional development in a strong team. 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

Contact & next steps:

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline Monday August 5th, 2024, by submitting your application in our Career portal. Our recruiting tool recognises the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to General Manager, FS Resources Arne Valvatne via email at arne.valvatne@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 05/08/2024 

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18 000 professionals, in more than 200 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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