<div class="content-intro"><p><img src="https://www.relexsolutions.com/wp-content/uploads/2023/06/top_banner_2.jpg" alt="" width="100%"></p></div><p>We’re RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximize customer satisfaction while minimizing operative costs. Whatever drives you, you’ll find it here. You can be the change at RELEX.</p> <p>We are now looking for a full-time&nbsp;<strong>Technical&nbsp;Service&nbsp;</strong><strong>Analyst</strong>&nbsp;to join our RELEX family in Helsinki, Finland in our Global Continuous Services function. You will be part of an innovative team of Technical Service Analysts and Consultants, who will help you succeed in your new role.&nbsp;&nbsp;</p> <p>&nbsp;</p> <p><strong>What you’ll bring to the table:&nbsp;&nbsp;</strong></p> <ul> <li>Bachelor’s/Master's degree in Software Engineering, Information Systems Engineering, Computer Engineering, or Computing Science – some working experience in one of these fields will also be helpful!</li> <li>Experience in programming/database/query languages &amp; tool skills (e.g., SQL Server, SSIS, PowerShell, Java, JavaScript, &nbsp;or similar languages &amp; tools skills)</li> <li>Experience in Windows Server environments</li> <li>Technical Troubleshooting experience</li> <li>Strong analytical, problem solving and teamworking capabilities</li> <li>Experience of working with external customers</li> <li>Experience in understanding, defining, and documenting customer requirements and then translating those into technical solutions</li> <li>Fluent communication skills in English&nbsp;</li> </ul> <p>&nbsp;</p> <p><strong>What we consider as an advantage:&nbsp;&nbsp;</strong></p> <ul> <li>Strong interest in learning new and innovative technologies, as RELEX is continuously looking to improve our technical solutions and processes.</li> <li>&nbsp;Microsoft Azure Fundamental Certification</li> <li>Excellent interpersonal and communication skills.</li> </ul> <p>&nbsp;</p> <p><strong>What you’ll be doing:</strong>&nbsp;</p> <ul> <li>Act as a Technical Service Analyst in RELEX implementation projects, including Tier-1 customer projects.</li> <li>Handle escalations from the 1st line support team (24/7)</li> <li>Investigate complex technical and performance issues for our customers.</li> <li>Investigate issues in the applications and hosted windows server infrastructure.</li> <li>Manage your own technical work streams.</li> <li>Design and build integrations between RELEX and customer backend systems, focusing on the import, transformation and export of large data sets.</li> <li>Work closely and communicate with relevant internal &amp; external project team members.</li> <li>Attend and sometimes lead technical specification workshops, and ensure all technical tasks are completed within the timelines and to best practice standards.</li> <li>Improve service phase work within and across the teams&nbsp;</li> </ul> <p>&nbsp;</p> <p>RELEXians can be found around the world, but here we’re based in Helsinki. We’re passionate about using our technology to improve sustainability and change the world. Our office provides a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we’re conveniently located, there’s plenty of public transport and you can even bring your pet to the office!</p> <p>Across RELEX, our people are supported and rewarded. In Finland, we go even further. As well as:</p> <ul> <li>Flexible and hybrid working – work from wherever you want within Finland.</li> <li>Home internet benefit</li> <li>Extensive physical and wellbeing support</li> <li>Up to 8 weeks of annual leave per year</li> </ul> <p>We also offer a range of benefits to support you, your family and your life situation. We value your work-life balance and provide flexible hours. As we’re a diverse team of smart, motivated, and fun people, we also have an office gym, host monthly sports and culture events (think kayaking, brewing club, and more), and offer a mobile phone package and bike leasing.</p> <p>We will continuously screen applications and proceed with interviews already during the application period, so don’t wait to apply!</p> <p>The process will include the following steps:</p> <ol> <li>1-hour technical interview with members of your future team.</li> <li>1-hour cultural ad interview with your future team lead and one other team lead from the department.</li> <li>After that we will be ready to make an offer !</li> </ol> <p>We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX – apply today.</p> <p>If you have any questions about this position, Rebekka from our recruitment team will be happy to answer them: rebekka.gotter (at) relexsolutions.com</p><div class="content-conclusion"><p><img src="https://www.relexsolutions.com/wp-content/uploads/2023/06/bottom_banner_2.jpg" alt="" width="100%"></p></div>