We’re looking for a full-time French speaking Customer Support Specialist to join our multinational team of 38 colleagues at our sea-view office in Keilaniemi, Espoo, where we work together to improve the lives of small business owners all across Europe. We promote a supportive and professional company culture - where flexibility and understanding ensure a good work-life balance.

You’ll work as part of a close-knit and energetic team of four professionals who are specialised in helping customers at Zervant. The Customer Success and Communications team works closely with our marketing, data science and product design teams. Our key focus is to help our customers succeed with their businesses. 

Interested? Keep on reading. 

Who are we?

At Zervant, we are on a mission to help entrepreneurs succeed. Since 2010, we’ve helped thousands of entrepreneurs get paid faster for their work. Our vision is to automate their financial administrative tasks. With Zervant, users can ditch the boring admin work and spend more time on what matters. In 2021 we proudly became part of the Ageras group - a diverse, forward-thinking and collaborative partnership of businesses working towards a common goal: we enable success for micro-businesses by building the best ecosystem around their financial needs. 

Why work with us?

At Zervant you’ll work in an inclusive team. Work towards our unified goal alongside open-minded and fun-loving individuals who value bravery, transparency and respect. It’s part of our culture to help colleagues develop new skills and we highly value equal and open sharing. For 2 years running we’ve earned the esteemed Future Workplaces Certification for creating an exceptional company culture. Find out more about it here. 

If you’re looking for a flat organisational structure, minimal bureaucracy and an encouraging team then you’ll feel right at home. 

What you’ll be working on: 

• Daily communication with customers: customer support via email and interaction on social platforms such as Trustpilot
• Updating and creating content for our online Help Centre
• Acting as the ambassador for the customers on your market internally, radiating information e.g. to Marketing and Product design
• Participating in projects to optimise our customer retention

Preferred requirements for this role:

An interest in entrepreneurship and financial management is a must, as is an understanding of digital services (cloud services or software as a service). Previous customer service experience is required. Our ideal candidate has the following:

• Bachelor’s degree in a relevant field
• Fluent in French and English, both verbal and written. German, Finnish, Swedish or Dutch are a plus.
• Good IT skills and an interest in web services
• Experience from using a content management / ticketing system such as Zendesk is a strong plus
• Genuine interest in working with customers online
• Enjoys solving problems both independently and as part of a team
• Motivation when it comes to moving things forward (we are a growth company, things change and we all chip in)

If you don’t meet all of these requirements we still encourage you to get in touch - we’re looking for the right person, not the right paperwork.

Benefits:

• Flexibility in your working life - remote working a few days per week is popular in our team and working hours are generally flexible.
• Choice to personalise your work environment and equipment.
• Comfort in our sea-view penthouse office. Our private terrace overlooks the marina and it’s a 7 minute walk from the metro station. Enjoy complimentary coffee, tea, soda and snacks in a professional-yet-casual environment.
• Camaraderie - from weekly team sports (optional) and exciting events organised by our dedicated feel-good team to Ageras group functions in Copenhagen.

Feel free to check the comprehensive list of all our benefits, including i.e. health care, lunch benefit & training budget, on our Careers page.

Getting the job 

Please send us your cover letter and CV via the 'Apply' button latest on 10.4.2022. We might invite candidates for interviews already during the application period and fill the position as soon as we find the right person, so the sooner you apply the better.If you want to know more about our hiring process or hear from our team, you can check out our Careers page.

Should you have any questions about the role, you may contact:

Emeline Le Guillou, Head of CSC 

emeline.leguillou@zervant.com

We are looking forward to receiving your application!